Log in to your online account and select "Refund" to request money back. Then enter your order number in the field below. You can only request a full refund online for orders that have not yet shipped. If your refund request is successful, you will be notified within 48 hours.
• For refunds of some of your orders, or for orders that have already been shipped, please email info@thestoneflooring.co.uk.
Or contact 01473 937085

Returns Policy
We will endeavour to process the return within 10 business days of receiving the returned item.

The product must be returned to The Stone Flooring with the receipt as proof of purchase, and a refund will be made to the original payment method.

Third-party charges borne by the customer, such as shipping or credit card fees, are non-refundable and therefore not included in the refund. Collection costs, refund transaction costs, restocking fees, and other expenses incurred by the company in the process of refund will also be deducted from the total refund amount.

Please go through Delivery and Returns

If you have any questions or concerns regarding the refund process, please contact us.